AI agents
AI agents that work inside your company, not beside it
An AI agent is software that does a job end to end: it reads a message, looks up your data, decides the next step and acts, then reports what it did. Backend&Co builds AI agents for UAE companies with 10 to 300 employees, for sales, customer service, finance, HR, operations and management.
Every agent works from your Business OS, so it knows your customers, orders and policies, and your team can see and correct everything it does.
AI agents or traditional automation
A traditional automation follows fixed rules: if this, then that. An AI agent handles the cases the rules never covered, such as a customer asking in Arabic about an order that was changed twice. We use each where it fits: fixed rules where the work is predictable, agents where it needs judgement, and a person wherever it matters.
Every department
- Sales Every lead answered in minutes, qualified and booked. Follow-ups never slip.
- Marketing Content and campaigns planned and sent on schedule. Ad results every morning.
- Customer service Answers in Arabic and English, day and night. Your team steps in when it matters.
- Finance Invoices captured and matched, reminders sent on time, monthly numbers without spreadsheets.
- HR and recruiting CVs screened, interviews scheduled, new hires onboarded step by step.
- Operations Orders, stock, jobs and tasks in one database, updated automatically.
- Management One dashboard, and an AI assistant that answers from your company’s own data.
When it arrives
| When | What |
|---|---|
| Month 1: Foundation | Your Business OS is live, your tools connected, your data in one place |
| Months 2 to 4: First results | AI where it pays back fastest, often sales and customer service |
| Months 5 to 12: Every department | Finance, HR, operations and management. What’s live keeps improving |
| Year 2: Next level | A new 12-month strategy. The system grows with your company |
Questions owners ask
- What if we need something custom?
- Tell your CTO. Custom requests go into your plan and get a date in your monthly meeting. Larger ones are split into monthly steps, so something goes live every month.
- Who decides what gets built?
- You do, with your CTO, in your monthly strategy meeting. If you share decisions with a business partner, bring them to the strategy session.
- Is our data safe?
- Your data sits in its own separate workspace, access is limited to the people who need it, and we sign an NDA from day one. It’s never shared with another company.
- Will it work with our tools and our team?
- Yes. We connect the tools that work and replace only what holds you back, with your approval. Your team needs no technical skills: we handle everything technical and train them on what we build. Examples by department: sales, customer service, finance and operations.
Every department
- Sales
AI in your sales team: every lead answered in minutes, qualified and booked, follow-ups that never slip. Connected to HubSpot, Salesforce, WhatsApp Business and your Business OS.
- Marketing
AI in your marketing: content and campaigns planned and sent on schedule, ad results every morning. Connected to Meta Ads, Google Ads, Mailchimp and your Business OS.
- Customer service
AI in customer service: answers in Arabic and English, day and night, with your team stepping in when it matters. Connected to WhatsApp Business, Zendesk, Intercom and your Business OS.
- Finance
AI in finance: invoices captured and matched, reminders sent on time, monthly numbers without spreadsheets. Connected to Stripe, QuickBooks, Xero and your Business OS.
- HR and recruiting
AI in HR and recruiting: CVs screened, interviews scheduled, new hires onboarded step by step. Connected to GogHR, Workable, LinkedIn Recruiter, Bayzat and your Business OS.
- Operations
AI in operations: orders, stock, jobs and tasks in one database, updated automatically. Connected to Odoo, Shopify, Microsoft Dynamics 365, Microsoft 365 and your Business OS.
- Management
AI for management: one dashboard, and an AI assistant that answers from your company’s own data. Built on your Business OS, with a written report every month.
Read next
- WhatsApp AI
A WhatsApp AI agent for your UAE company: every enquiry answered in Arabic or English, day and night, leads qualified and booked, your team stepping in when it matters. Connected to your CRM.
- AI automation
AI automation for UAE companies, department by department: leads answered and booked, invoices matched, CVs screened, stock and orders updated. Built on one central system, one new capability a month.
- AI agency in Dubai
Backend&Co is an AI agency in Dubai that works as your company’s own AI department: a dedicated CTO, an operations expert and AI engineers, your Business OS live in month 1 and a new AI capability every month.
Let’s talk about your company.
Confidential. No charge, no obligation.